Patient Guide

We are committed to your care.

Our goal is to provide the best quality care. To do so, we ask for feedback from patients like you. You may be contacted by phone, email or text and asked to complete a confidential survey. Please take the time to complete the survey. Your feedback will help us know what we’re doing well and where we can improve.

Privacy Practices Patient Rights & Responsibilities Concerns About Your Care

Fast facts about your stay.

Support for Caregivers

We encourage patients to pick a key person to support them during their hospital stay. Whether you are that primary support person, or just one of many people caring for and supporting your loved one, you can play an important role in making sure your loved one gets the safest and best care both here and beyond the hospital.

Patient and Family Care
We participate in patient- and family-centered care. We believe that family plays an important role in ensuring the health and well-being of patients of all ages. Our goal is to create partnerships among healthcare practitioners, patients and families that will lead to the best outcomes and enhance the delivery of safe, quality, efficient, effective, and timely care.

What to Know Before You Leave
Caregivers can help ensure the best outcome for their loved one after a hospital stay by getting the answers to these three questions:

What is the next step for medical care (home or facility, follow-up with primary care physician or physical therapy, etc.)? Help your loved one arrange the details to make this happen—financial plan, transportation, scheduling, etc.
What new and former medicines does my loved one need to take? Help your loved one understand the details—timing, dosing instructions, side effects, prescription refills, etc.
What health warning signs do I need to watch for and what do I do if they happen? Help your loved one by writing these symptoms down as well as the name and contact number to call.

If you feel like you need a break or help, reach out to friends and family. And consult the resources listed here: National Alliance for Caregiving | Family Caregiver Alliance | Caregiver Action Network

Facts About Your Stay

Bedside Shift Report

We want you to feel comfortable and cared for throughout your stay, so at each nursing shift change—about every 12 hours—your nurse will introduce your new nurse to you. The team will talk about your progress, medicine and tests scheduled for the day. Ask questions. The more you’re involved, the better and safer your care.

Bedside Technology

During your stay, you may see your doctors and nurses using computers or tablets. These tools help them care for you by providing around-the-clock monitoring, a variety of resources and quick communication with the rest of your healthcare team. If you have any questions, ask your doctor or nurse.

Cafeteria

Bistro 52
Location: Lower level of the hospital

Hours:
Monday - Friday
7:00 a.m. - 4:00 p.m.

Forms of payment accepted: Cash or Card

All visitors are welcome to dine in the cafeteria.

Calling Your Nurse

Your room is connected to the nursing station via an intercom system. To call for your nurse, press the NURSE call button located at your bedside. If you have any questions on how to use the call button, ask a staff member to show you.

Cellphones & Video

During your stay, you may see members of your care team using mobile phones. At Trios Health, our staff are permitted to use phones for work-related activities, such as communicating with doctors or other care team members. Employees are not allowed to use phones for non-work-related activities. There are many work-related benefits of cellphones and other communication devices, including access to medical references, clinical tools and patient information.

Channel Listing for TV

#	Channel	#	Channel	#	Channel
2-1	FOX	26-2	ANIMAL PLANET	39-1	WEATHER
2-2	T (Telemundo)	27-1	BET	39-2	TNT
2-11	KNUW	27-2	CARTOON	40-1	TRU TV
3-1	CBS	28-1	CNN	40-2	TV LAND
3-2	CW	28-2	COMEDY	41-1	UNIVISION 2
3-11	NBC	29-1	DISCOVERY	41-2	USA
3-12	SWX	29-2	DISNEY	42-1	NEWSMAX
4-1	KTNW	30-1	ESPN	42-2	FOX BUSINESS PRIME
4-2	PBS	30-2	ESPN2	43-1	BLOOMBERG PRESENTS
4-3	W LIVE	31-1	FOOD NETWORK	43-2	CBS SPORTS NETWORK
4-12	METV	31-2	FOX NEWS	44-1	FS1
5-1	TBN	32-1	FX	44-2	FS2
23-1	MUSIC	32-2	HGTV	45-1	ESPN V
23-2	MUSIC	33-1	HISTORY	45-2	MLB NETWORK
23-3	MUSIC	33-2	HLN	46-1	NFL NETWORK
23-4	MUSIC	34-1	TV14	46-2	NHL NETWORK
23-5	MUSIC	34-2	MSNBC	47-1	NBA TV
23-6	MUSIC	35-1	MTV	47-2	DISNEY JUNIOR
24-1	MUSIC	35-2	NATIONAL GEOGRAPHIC	48-1	TEEN NICKELODEON
24-2	MUSIC	36-1	NICKELODEON	48-2	BBC AMERICA
24-3	MUSIC	36-2	SPIKE	49-1	TRAVEL CHANNEL
24-4	MUSIC	37-1	SYFY	49-2	E
25-1	A&E	37-2	TBS	50-1	CMT
25-2	FREEFORM	38-1	TCM	50-2	ROOT SPORTS
26-1	AMC	38-2	TLC

Concerns About Your Care

Trios Patient Relations acts as a personal liaison between patients and the hospital to:

Act as an advocate for patients
Help resolve individual problems, concerns, and unmet needs
Work with hospital staff and leadership to maintain and improve the quality of care at Trios Hospital.

If you have a complaint or compliment regarding the quality of your care, please call the appropriate party shown below, and we will investigate your concern and work with appropriate staff to help facilitate resolution. Your present or future care will in no way be compromised if you initiate a complaint or concern.

Please speak with your nurse or nursing supervisor if you have any questions or concerns about your care. If your issue still is not resolved, then contact the hospital patient advocate at 509.221.7001. You also have the right to file your complaint with either:

The Washington State Department of Health
Complaint Intake: 360.236.4700 or email HSQAComplaintIntake@doh.wa.gov for questions about provider and facility complaints.

Office of Quality and Patient Safety
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Website: www.jointcommission.org, then click “Report patient safety event”

Electrical Appliances

For your safety, we reserve the right to inspect any electrical appliances brought into the hospital.

Fire Safety

We conduct fire drills from time to time. If you hear an alarm, stay where you are. In an actual emergency, hospital staff will tell you what to do.

Flowers

If you receive a flower delivery, it will be brought to your room as soon as it arrives at the nurses' work station. Please understand that certain medical conditions may preclude having flowers in your room, and flowers are not permitted in the Intensive Care Unit at any time.

Gift Shop

Location: Inside the Trios Southridge Hospital entrance in the main lobby (not emergency room entrance).

Hours of Operation:
Monday: 10:00 a.m. - 12:00 p.m.
Tuesday: 12:00 p.m. - 4:00 p.m.
Wednesday: 10:00 a.m. - 12:00 p.m.
Thursday: 10:00 a.m. - 2:00 p.m.
Friday: 10:00 a.m. - 12:00 p.m.

Cash and credit cards accepted.

Hearing Impaired

We have services available for people who are deaf or hearing impaired. If you need these services, please contact your nurse.

Hospital Safe for Valuables

Trios Health recommends that patient valuables be given to family (verified with identification) rather than held in the hospital safe. If the hospital safe is utilized during a patient stay, staff will document the disposition, including inventory of items and name of receiving family member on admission records.

Hourly Rounding

A nurse will visit you every hour during the day and every two hours at night to check on your comfort, help you change positions in bed, assist with trips to the bathroom, and make sure you can reach your phone, call light, and personal items easily.

Housekeeping Services

Patient rooms are cleaned daily. Please let you nurse know if you have additional questions.

Interpreters and Translation Services

Interpreter services are available for patients. Please contact your nurse for assistance.

At Trios Health, we take communication with our patients and families very seriously. Our community is diverse, and language barriers can pose challenges when discussing important health issues. To help eliminate this concern, we offer translation services to patients receiving care in our hospital—and their loved ones—who cannot communicate in English.

Multi-Language Telephone Translation

In partnership with Language Line Solutions, Trios Health is proud to offer the assistance of medically certified interpretation over the phone in more than 200 languages, including ASL through the use of video monitors. The service is available 24 hours, 7 days a week, including holidays, and is accessed on behalf of patients by Trios staff as needed.

Some of the most common languages in our community, which are supported by this service, include:

- - Spanish
  - Arabic
  - Somali
  - Karen
  - Burmese
  - Russian

Lost and Found

Trios Health will take every reasonable precaution to aid patients and employees in safeguarding their personal possessions. Both patients and employees are encouraged to bring to the hospital only those items that are essential. If an item should be found on the premises, the hospital will make every reasonable effort to locate its rightful owner. If, after a period of time the owner cannot be located, the hospital will then legally dispose of the item.

Medicines

Please do not bring any prescription or over-the-counter medicines to the hospital. All medicines you take in the hospital need to be prescribed, filled and given to you by hospital staff. Tell your doctor about any medicines you regularly take. If you still need them, hospital staff will give them to you.

Parking

Trios Health is an open parking campus. Patients and visitors are encouraged to park on the Plaza Way side, not the side facing Southridge High School.

Pastoral Care

Trios Health provides the services of a chaplain 24 hours a day to help you or your family meet your spiritual and emotional needs. If you want to see the hospital chaplain, dial extension 5760 between 8 a.m. and 5 p.m. Monday through Friday, or ask your nurse to contact the chaplain on call. Your loved ones also may fill out a request card in the chapel. A chaplain will address your concerns by the next business day after receiving the request. The chaplain will be happy to call a priest or minister from a local church or synagogue at your request. Religious services such as communion, baptism, and prayer can also be arranged. The chapel is always open for prayer and meditation. It’s located on the first floor, near the registration area. Chapel services are 9:00 a.m. Monday through Friday, and all are invited to attend.

Hospital Chaplains Offer Support

When you or a loved one has health problems, you may need extra compassion and support. Trios Spiritual Care Services has been fulfilling its mission to serve the Tri-Cities community with impeccable spiritual, emotional, and physical care since 1971. No matter what your religion or beliefs, Trios Chaplains offer emotional and spiritual care to fit your personal needs.

Pastoral Care

A hospital Chaplain is available at the Trios Health Hospital every weekday to offer patients—and their families and friends—spiritual care, regardless of beliefs. They can also help connect you with your own spiritual leader at your request.

Speak confidentially with Trios Chaplains about:

- - Anxiety
  - Faith
  - Forgiveness
  - Frustration
  - Grief
  - Guilt
  - Helplessness
  - Hope and meaning
  - Life and death
  - Loneliness
  - Resentment
  - Trust

Other hospital pastoral services:

- - Communion offered by visiting Eucharistic ministers, upon request or arranged with your priest
  - Anointing or baptism, upon request or arranged with your pastor or priest.
  - A 24-hour, non-denominational chapel is located on the hospital's second floor. The chapel provides all a quiet place to pray, meditate, or reflect.

Reading Material

A Trios Chaplain will be happy to share a variety of written materials that can help you find the right words for your situation, including:

- - Poetry
  - Scriptures
  - Informative and inspirational readings
  - Prayers for particular religious traditions

Patient Meals

Your physician will order the type of diet you should adhere to during your hospital stay. A dietitian with special training and experience in planning meals for hospitalized patients is responsible for meal planning. The dietitian will also give you or your family information on special diets you may need to follow longer term if, for example, you are diabetic or have a heart problem.

Room service is available at both hospital campuses every day, 7 a.m. to 6:30 p.m. Guests of patients may also order through room service at listed prices.

Personal Belongings and Valuables

Personal care items such as contact lenses, eyeglasses, hearing aids and dentures can be stored in your bedside stand when not in use. Please do not put them on your bed or food tray to help avoid them being lost or damaged. Leave valuables like jewelry or cash at home or give them to a trusted relative or friend to watch over. If this is not an option, valuables may be locked up by Security at your request. Trios Health cannot be responsible for replacing personal belongings.

Public Restrooms

For everyone’s health and safety, we ask visitors not to use patient restrooms. Public restrooms are located throughout the hospital. Ask hospital staff to direct you to the nearest one.

Rapid Response Team

A highly trained group of individuals called the Rapid Response Team is in place at all times in the hospital. This team can be called at any time by you, or those who may be here with you, to check on any medical condition that is of concern before there is a life-threatening emergency.

When to call rapid response:
Call for help if you notice:

- - Changes in heart rate or blood pressure
  - Change in respiratory (breathing) rate or oxygen levels
  - Changes in urine output (much more or less urine)
  - Change in mental status or level of consciousness
  - Any time you are worried something might be wrong
  - Any change in the patient’s condition that needs immediate attention, and the healthcare team is not responding, or if you continue to have serious concerns after speaking with the healthcare team

Smoking

Given the serious health hazards of tobacco use, we have chosen to become a 100 percent tobacco-free campus. No smoking or tobacco products will be used while on Trios Health property, parking lots, associated buildings and vehicles. Patients and visitors are asked not to smoke during their hospital visit.

If You Smoke or Use Tobacco
While you are in the hospital, please do not suffer from nicotine withdrawal. You can receive nicotine replacement therapy (NRT) or other appropriate support during your hospital visit. Please ask your nurse for more information.

Telephone

All patient rooms have phones. To place a call within the hospital, see p. 3. If you need to make a local phone call, dial 9 + area code + the phone number you want to call. To reach your nurse, use your call button or call the nurse directly using the phone number listed on the whiteboard.

To place a long distance call, dial 9 and then 0 for the long distance operator. For long distance calls, you may use your credit card or the home number where your bill can be sent. You may also place a collect call if desired.

TV

Each patient room has a television. Please be considerate of others by keeping the volume down and turning off your TV at bedtime. TVs are controlled by the bedside pillow speaker or side rail controls. Closed captioning is available for the hearing impaired. Ask a staff member if you have any questions on using your TV.

Vending Machines

Here you can find beverages and snacks 24 hours a day. Located throughout the main lobby level and near family/visitor waiting areas.

Visiting Hours

Visiting hours are subject to change. Please ask your nurse for official hours during your stay.

To promote healing and safety and limit infection, some units may limit the number of visitors you can receive at one time.

Patients have the right to choose to receive visitors from among family, friends or other individuals at any time during their stay.

Visiting Overnight
Overnight visitation with a patient must be coordinated with the charge nurse and/or nurse manager and is only permitted under certain circumstances. If overnight visitation has been approved, you will be given a visitor card by the nurse, who will provide you with instructions for obtaining a visitor pass from the security guard. Please wear this badge and remain in the waiting room or the patient’s room at all times during your overnight visit. We reserve the right to revoke overnight privileges.

What to Bring

Inpatient or Outpatient

- - Copies of advanced directives, living will, or durable power of attorney
  - Orders, consents, history, and physical forms if provided by your doctor
  - Completed insurance information such as ID card, forms, Medicare number, pre-authorization letter, L&I claim number and date of injury, and/or Department of Social and Health Services coupons
  - List of all medications you're taking, including dosages. Do not bring the medications with you for an inpatient stay.

Inpatient Only

- - Glasses, hearing aids, and/or dentures, including cases for each
  - Toiletries (such as shampoo, toothbrush, and toothpaste)
  - Robe, pajamas, and/or slippers
  - Emergency contact information
  - Infant car seat and appropriate clothing (for Family Birthing Center patients)

*Personal Valuables: you are responsible for all your personal effects, including personal grooming articles, clothing eyeglasses, contact lenses, hearing aids, dentures, other prosthetic devices, electronic devices such as cell phones, laptops, electronic readers, iPads/Pods and all other such devices. I understand and agree that the hospital maintains a safe for the safekeeping of money and other valuables; however, except as required by law, the hospital is not liable for any loss or damage to property that is secured in the safe.

Trios Health cannot assume liability for items such as jewelry, credit cards, wallets, watches, cash, or other personal items. Please leave all valuables and large amounts of cash at home. If you need to bring cash, checks, or a credit card to make a deposit or co-payment, please have a family member take them home after you are admitted.*

Wifi

We provide our patients and their guests free Wi-Fi: Trios - Guest. When Trios - Guest is selected from the smart device, they will be presented with terms and conditions.