Patient Guide

We are committed to your care.

Our goal is to provide the best quality care. To do so, we ask for feedback from patients like you. You may be contacted by phone, email or text and asked to complete a confidential survey. Please take the time to complete the survey. Your feedback will help us know what we’re doing well and where we can improve.

Privacy Practices Patient Rights & Responsibilities Concerns About Your Care

Fast facts about your stay.

Support for Caregivers

We encourage patients to pick a key person to support them during their hospital stay. Whether you are that primary support person, or just one of many people caring for and supporting your loved one, you can play an important role in making sure your loved one gets the safest and best care both here and beyond the hospital.

Patient and Family Care
We participate in patient- and family-centered care. We believe that family plays an important role in ensuring the health and well-being of patients of all ages. Our goal is to create partnerships among healthcare practitioners, patients and families that will lead to the best outcomes and enhance the delivery of safe, quality, efficient, effective, and timely care.

What to Know Before You Leave
Caregivers can help ensure the best outcome for their loved one after a hospital stay by getting the answers to these three questions:

What is the next step for medical care (home or facility, follow-up with primary care physician or physical therapy, etc.)? Help your loved one arrange the details to make this happen—financial plan, transportation, scheduling, etc.
What new and former medicines does my loved one need to take? Help your loved one understand the details—timing, dosing instructions, side effects, prescription refills, etc.
What health warning signs do I need to watch for and what do I do if they happen? Help your loved one by writing these symptoms down as well as the name and contact number to call.

If you feel like you need a break or help, reach out to friends and family. And consult the resources listed here: National Alliance for Caregiving | Family Caregiver Alliance | Caregiver Action Network

Facts About Your Stay

Bedside Shift Report

We want you to feel comfortable and cared for throughout your stay, so at each nursing shift change—about every 12 hours—your nurse will introduce your new nurse to you. The team will talk about your progress, medicine and tests scheduled for the day. Ask questions. The more you’re involved, the better and safer your care.

Bedside Technology

During your stay, you may see your doctors and nurses using computers or tablets. These tools help them care for you by providing around-the-clock monitoring, a variety of resources and quick communication with the rest of your healthcare team. If you have any questions, ask your doctor or nurse.

Cafeteria

Bistro 52
Location: Lower level of the hospital

Hours:
Monday - Friday
7:00 a.m. - 4:00 p.m.

Forms of payment accepted: Cash or Card

All visitors are welcome to dine in the cafeteria.

Calling Your Nurse

Your room is connected to the nursing station via an intercom system. To call for your nurse, press the NURSE call button located at your bedside. If you have any questions on how to use the call button, ask a staff member to show you.

Cellphones & Video

During your stay, you may see members of your care team using mobile phones. At Trios Health, our staff are permitted to use phones for work-related activities, such as communicating with doctors or other care team members. Employees are not allowed to use phones for non-work-related activities. There are many work-related benefits of cellphones and other communication devices, including access to medical references, clinical tools and patient information.

Channel Listing for TV

#	Channel	#	Channel	#	Channel
1	FOX	25	DISNEY	53	TCM
3	CBS	26	NICK	54	TLC
5	SWX	27	DISNEY JR	55	WEATHER
6	CW	28	TEEN NIK	56	TNT
9	BLOOMBERG	29	SPANISH NBC	57	TRU TV
10	CNN	30	UNIVISION 1	58	TV LAND
11	FOX NEWS	31	UNIVISION 2	59	USA
12	MSNBC	40	COMEDY	60	BBC
13	CBS SPORTS	41	DISCOVERY	61	TRAVL
14	ESPN	42	FOOD	62	E!
15	ESPN2	43	FX	63	CMT
16	FS1	44	HGTV
17	FS2	45	HISTORY
18	NBC SPORTS	46	HLN
19	MLB	47	TV14 - LIFETIME
20	NFL	48	MTV
21	NHL	49	NAT GEO
22	NBA	50	SPIKE PARAMOUNT
23	ROOT	51	SYFY
24	CARTOON	52	TBS

Concerns About Your Care

Please speak with your nurse or nursing supervisor if you have any questions or concerns about your care. If your issue still is not resolved, then contact the hospital patient advocate. You also have the right to file your complaint with either:

The Washington State Department of Health
Complaint Intake: 360.236.4700 or email HSQAComplaintIntake@doh.wa.gov for questions about provider and facility complaints.

Office of Quality and Patient Safety
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Website: www.jointcommission.org, then click “Report patient safety event”

Electrical Appliances

For your safety, we reserve the right to inspect any electrical appliances brought into the hospital.

Fire Safety

We conduct fire drills from time to time. If you hear an alarm, stay where you are. In an actual emergency, hospital staff will tell you what to do.

Flowers

Please note that flowers are not allowed in Intensive Care Units.

Gift Shop

Location: Inside the Trios Southridge Hospital entrance in the main lobby (not emergency room entrance).

Hours of Operation:
Monday: 10:00 a.m. - 12:00 p.m.
Tuesday: 12:00 p.m. - 4:00 p.m.
Wednesday: 10:00 a.m. - 12:00 p.m.
Thursday: 10:00 a.m. - 2:00 p.m.
Friday: 10:00 a.m. - 12:00 p.m.

Cash and credit cards accepted.

Hearing Impaired

We have services available for people who are deaf or hearing impaired. If you need these services, please contact your nurse.

Hospital Safe for Valuables

Trios Health recommends that patient valuables be given to family (verified with identification) rather than held in the hospital safe. If the hospital safe is utilized during a patient stay, staff will document the disposition, including inventory of items and name of receiving family member on admission records.

Hourly Rounding

A nurse will visit you every hour during the day and every two hours at night to check on your comfort, help you change positions in bed, assist with trips to the bathroom, and make sure you can reach your phone, call light, and personal items easily.

Housekeeping Services

Patient rooms are cleaned daily. Please let you nurse know if you have additional questions.

Interpreters and Translation Services

Interpreter services are available for patients. Please contact your nurse for assistance.

Lost and Found

Trios Health will take every reasonable precaution to aid patients and employees in safeguarding their personal possessions. Both patients and employees are encouraged to bring to the hospital only those items that are essential. If an item should be found on the premises, the hospital will make every reasonable effort to locate its rightful owner. If, after a period of time the owner cannot be located, the hospital will then legally dispose of the item.

Medicines

Please do not bring any prescription or over-the-counter medicines to the hospital. All medicines you take in the hospital need to be prescribed, filled and given to you by hospital staff. Tell your doctor about any medicines you regularly take. If you still need them, hospital staff will give them to you.

Parking

Trios Health is an open parking campus. Patients and visitors are encouraged to park on the Plaza Way side, not the side facing Southridge High School.

Pastoral Care

If you would like a visit from the chaplain for spiritual care and comfort, please ask your nurse to contact the chaplain on call. Your loved ones also may fill out a request card in the chapel. The chapel is always open for prayer and meditation. It’s located on the main lobby level, near the patient registration area.

Patient Meals

Room service is offered daily 7:00 a.m. – 6:30 p.m. to patients. Guests of patients may also order through room service at listed prices.

Personal Belongings and Valuables

Personal care items such as contact lenses, eyeglasses, hearing aids and dentures can be stored in your bedside stand when not in use. Please do not put them on your bed or food tray to help avoid them being lost or damaged. Leave valuables like jewelry or cash at home or give them to a trusted relative or friend to watch over. If this is not an option, valuables may be locked up by Security at your request. Trios Health cannot be responsible for replacing personal belongings.

Public Restrooms

For everyone’s health and safety, we ask visitors not to use patient restrooms. Public restrooms are located throughout the hospital. Ask hospital staff to direct you to the nearest one.

Rapid Response Team

A highly trained group of individuals called the Rapid Response Team is in place at all times in the hospital. This team can be called at any time by you, or those who may be here with you, to check on any medical condition that is of concern before there is a life-threatening emergency.

When to call rapid response:
Call for help if you notice:

- - Changes in heart rate or blood pressure
  - Change in respiratory (breathing) rate or oxygen levels
  - Changes in urine output (much more or less urine)
  - Change in mental status or level of consciousness
  - Any time you are worried something might be wrong
  - Any change in the patient’s condition that needs immediate attention, and the healthcare team is not responding, or if you continue to have serious concerns after speaking with the healthcare team

Smoking

Given the serious health hazards of tobacco use, we have chosen to become a 100 percent tobacco-free campus. No smoking or tobacco products will be used while on Trios Health property, parking lots, associated buildings and vehicles. Patients and visitors are asked not to smoke during their hospital visit.

If You Smoke or Use Tobacco
While you are in the hospital, please do not suffer from nicotine withdrawal. You can receive nicotine replacement therapy (NRT) or other appropriate support during your hospital visit. Please ask your nurse for more information.

Telephone

All patient rooms have phones. To place a call within the hospital, see p. 3. If you need to make a local phone call, dial 9 + area code + the phone number you want to call. To reach your nurse, use your call button or call the nurse directly using the phone number listed on the whiteboard.

TV

Each patient room has a television. Please be considerate of others by keeping the volume down and turning off your TV at bedtime. TVs are controlled by the bedside pillow speaker or side rail controls. Closed captioning is available for the hearing impaired. Ask a staff member if you have any questions on using your TV.

Vending Machines

Here you can find beverages and snacks 24 hours a day. Located throughout the main lobby level and near family/visitor waiting areas.

Visiting Hours

Visiting hours are subject to change. Please ask your nurse for official hours during your stay.

To promote healing and safety and limit infection, some units may limit the number of visitors you can receive at one time.

Patients have the right to choose to receive visitors from among family, friends or other individuals at any time during their stay.

Visiting Overnight
Overnight visitation with a patient must be coordinated with the charge nurse and/or nurse manager and is only permitted under certain circumstances. If overnight visitation has been approved, you will be given a visitor card by the nurse, who will provide you with instructions for obtaining a visitor pass from the security guard. Please wear this badge and remain in the waiting room or the patient’s room at all times during your overnight visit. We reserve the right to revoke overnight privileges.

Wifi

We provide our patients and their guests free Wi-Fi: Trios - Guest. When Trios - Guest is selected from the smart device, they will be presented with terms and conditions.